Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which you may cancel a service and request a refund from Trustegic Data Classification & Analysis Services (“we”, “us”, “our”). It applies to all consulting services purchased through our Stripe payment links.

01 Before Work Begins

• If you cancel an engagement before any work has started, you are entitled to a full refund of any amount paid.
• Refund requests before commencement should be sent within a reasonable time after payment.

02 After Work Has Begun

Once work on an engagement has started:

• You may cancel at any time by written notice.
• A refund will be issued for the portion of the service not yet delivered, less the value of work already completed and any non-recoverable third-party costs (e.g. software licences, cloud resources) incurred on your behalf.
• Completed milestones and delivered work are non-refundable.

03 Non-Refundable Items

The following are generally non-refundable:

• Work, deliverables or milestones already completed and delivered.
• Third-party fees, licences or subscriptions purchased on your behalf.
• Deposits explicitly stated as non-refundable in your quotation or invoice.

04 Service Not as Described

If you believe a delivered service does not match what was agreed, contact us within 14 days of delivery. We will review the issue and, where justified, correct the work or provide a fair partial or full refund.

05 How to Request a Refund

To request a refund, email us at info@trustegic.ae with:

• Your name and company.
• The invoice or payment reference.
• The reason for your request.

We aim to acknowledge every request within 2 business days.

06 Refund Processing

07 Chargebacks

If you have any concern about a charge, please contact us first — we are committed to resolving issues fairly and quickly before any dispute is raised with your bank.